Help Centre

Dive into our Help Centre for quick and easy solutions to all your delivery, returns, order placement, and payment questions.

Got questions? We've got all the answers!

Browse through our FAQs to find solutions to the most common queries.

If you still can't find what you're looking for, don't hesitate to reach out.

We're here to help and make your experience with Third Eye Clothing as smooth and enjoyable as possible.

Delivery Information

What delivery options do you offer to the UK?

What delivery options do you offer to Europe?

Where is my order?

Do you offer tracked delivery?

Can I collect my order?

Do you deliver to non-residential addresses?

What happens if I'm not in?

Returns

What's your returns policy?

How do I arrange a return?

How can I track my return?

Can I return an item for an exchange instead of a refund?

Do you refund delivery charges if I return something?

Product & Stock

How should I care for my items?

Where can I find your size guide?

I saw a design I liked last month, but now I can't find it

What checks do your products go through?

Can I send items to someone as a gift?

Why have I received an email saying the item I've ordered is actually out of stock?

How do product reviews work?

Payment & Promos

How can I pay for my order?

Can I get a refund if the price has changed since I ordered it?

What currencies can I use to place an order?

Can you help me with my promo code?

Can I use more than one promo code on my order?

When will I be charged for my order?

Do you have any promotions on at the moment?

Technical Issues

Browser Support

How can I make changes to the details on my account?

I've forgotten my password. How do I reset it?

How do I change the currency?

I want to see the data you hold on my account

Order Issues

I've received a faulty item, what should I do?

I've ordered the wrong item. Can I change it?

My order is incorrect. What do I do?

Can I cancel my oder?

Can I amend my order after I've placed it?

I've cancelled my order - when will I get my money back?