Help Centre

• Evri standard 2-3 business day shipping with tracking
• Evri 1-2 business day shipping with tracking
• DPD next day delivery with delivery confirmation and 1 hour time slot

Every shipping method is insured and tracked for your peace of mind.

We offer delivery to anywhere in Europe via DPD's 5-10 working day service, which is fully tracked and insured for your peace of mind.

Please note that you may need to pay customs and duty fees when your package enters your country now that the UK is no longer a part of the EU.

You can track your package every step of the way through your Third Eye Clothing account, or you can click on the 'track my order' button in your shipping confirmation email.

On the very rare occasion that your items haven't been received within the indicated delivery window, please get in touch with us and we'll contact the courier to find out where your package is.

Yes we do! All of our shipping options are tracked, so you will always know when we've shipped your order out, and when it's been delivered.

Sadly, we don't allow customers to collect from our facility at the moment.

Of course! We can deliver to any address, as long as it is accessible by the courier.

If your order has been shipped with Evri, you can divert your parcel at any point in your parcel's journey to a neighbour or other safe place. You can also divert it to one of Evri's 8,500+ ParcelShops or Lockers.

To divert your Evri parcel, click here.

If your order has been shipped with DPD, they will automatically try to leave your parcel with your neighbour if you're not in. Alternatively, you can choose to collect your package from one of DPD's 6,000+ Pickup shops.

You can select a preferred neighbour, or choose a pickup location via the DPD website.

You have 14 days from the date of purchase to request a return or exchange. If it's been more than 14 days, sadly, we will only be able to offer an exchange for the value of your order.

To qualify for a return or exchange, please make sure the item is unused and in its original packaging.

Read our full Returns Policy here

Arranging a return is really easy. All you need to do is go to your account, locate your orders and request a return from there.

If you're having difficulty arranging your return, please drop us an email.

Returns are typically sent using a tracked Evri service. You should be able to track every step of your return back to us through your Third Eye Clothing account, or Evri's website.

Of course! Please email us with your order number and reason for exchange so we can arrange this for you.

Please note that the item you're exchanging must be in new and unworn condition.

Please refer to our Returns policy.

Sadly, as a small business, we are unable to cover delivery costs on returns.

To make sure your Third Eye Clothing stays looking as good as the day you bought it, we highly recommend following our Care Guide.

Size guides are available on every product page.

Make sure you take your measurements and choose the right size before ordering to avoid return fees.

We change our designs on a regular basis to ensure variety in the products we offer.

However, if a design is deemed popular, then we may bring it back at some point, so keep an eye out on our socials for announcements!

We have strict policies in place to make sure that the right items are packaged and sent out to you.

Thorough quality checks are done on every item that goes out the door.

Of course you can! Please drop us a note on your order to say that it's a gift, and we will remove any documentation noting the price.

We print designs on order, so whilst the website may say we have enough of those designs in stock, we may actually be out in that particular size.

If this happens, we will notify you and ask if you'd like to wait until we have stock again, or if you would like a refund instead.

14 days after purchase, we send an automated email to the customer asking if they would like to review their items. Every review you see on the website is a verified review from real customers - either left on the website, or left on Google.

We like to be as open and honest as possible with our customers - we will never hide negative reviews. Instead, we will address the issues and use that feedback to improve for next time.

You can pay for your order in a variety of ways. We accept:

• AMEX
• Apple Pay
• Google Pay
• Mastercard
• Maestro
• PayPal
• Visa

and a few other options too!

We don't accept Amazon pay at the moment, but we're working on it.

If there is a specific payment method that you prefer, please let us know by email.

Our prices are subject to change at any point in line with fashion trends, stock and demand from customers. In this case, sadly, we will not refund the difference.

Our site uses GBP as default, but there are 28 currencies available to choose from.

You can change this at the very top of the website, or at the very bottom of the website and our prices will be automatically changed to the currency you've selected.

All discount/promo codes can be applied in the checkout.

There will be a white box underneath the items in your cart that says 'Discount code'. Simply type in the code you have and click 'Apply' to have the value taken off your total.

If you're still struggling, please get in touch with us via email or LiveChat.

Typically, our promo codes cannot be used in conjunction with any other offers.

You will be charged as soon as you click the 'Pay Now' button at the very end of the checkout.

If we have any promotions on, we will advertise them in the announcement bar at the very top of our website, or you will be sent special offers via email if you have subscribed to Third Eye Clothing.

If you'd like to receive exclusive discounts and promotions, you can become a VIP at the very bottom of this page.

Third Eye Clothing uses Shopify as its ecommerce platform.

Shopify supports the latest two versions of all major browsers, unless otherwise noted.

For best results, we recommend that you use the latest version of Google Chrome.

However, Shopify also supports the following popular browsers:

• Mozilla Firefox
• Apple Safari for MacOS
• Microsoft Edge
• Opera
• Apple Safari for iOS
• Google Chrome for Android

Please note that there may be some page formatting errors if using Samsung Internet on tablet.

All you need to is log in, click on the drop down next to 'Go to store' at the very top of the page and click 'Account Information'. From here, you can edit the following information:

• Your name
• Your email
• Your phone number
• Your addresses

Don't worry, we all forget things from time to time!

To reset your password, go to the login screen and select 'Forgot password'. You will be asked to confirm the email address your account is registered to, and then you will be sent an email with a link to reset your password.

Changing the currency on the website is really easy. There is a drop down at the very top and very bottom of the website. Navigate to this drop down, and select the currency you would like to shop with.

Not a problem. All you need to do is drop us an email requesting that we export your data, and let us know if you want to see anything specific.

If your item is faulty, please send us an email straight away to hello@thirdeyeclothing.co with photos of the fault. We will then advise next steps.

So long as we haven't already packaged or shipped your order, yes!

Just drop us an email if you want to add, remove, or amend items in your order and we'll get straight on it for you.

Please get in touch with us via hello@thirdeyeclothing.co and send us photos of the item you've received, and your order number, so we can arrange a return and replacement for you.

Yes, but you must get in touch with us within 30 minutes of placing your order.

If it's too late for us to cancel your order, you can return your item after it arrives.

See our full refunds policy for more information.

Yes, but please contact us via email within 30 minutes of placing your order. As long as we haven't already packaged or shipped your items, we can amend your order.

Typically, your refund will appear back in the account you purchased your items with, within 3-5 business days, but it's often sooner than that.

If you're worried that the funds haven't cleared, please get in touch with us via email: hello@thirdeyeclothing.co